Whether you’re a homeowner stuck halfway through a search, a contractor hoping to reach more customers in your county, or someone who spotted an error on one of our pages, there’s a person on the other end of this inbox. We read everything that comes in.
Before you write, one thing worth knowing: we are a listing directory, and we do not provide any services ourselves. We don’t employ tradespeople and we don’t carry out work of any kind. Our role is helping you reach independent local businesses that do. So if you’re trying to book a job, get a repair scheduled, or chase up work already underway, the company you hired is who you need — not us. Their number will be on their listing.
Email: [email protected]
One address handles all correspondence. To help us route your message quickly, mention your topic in the subject line — something as simple as “Listing correction,” “New listing request,” or “Advertising question” makes a real difference to how fast you get a useful answer.
For Homeowners and Businesses Looking to Hire
If you can’t find the trade you need in your area, tell us your ZIP code and what kind of work you’re planning. Our coverage is deeper in some metros than others, and gaps are exactly what we want to know about — visitor requests are the main reason we expand into new categories and regions.
We can also help if a quote request didn’t reach anyone, if the contact details on a listing turned out to be wrong, or if you’re unsure which category your project belongs in.
What falls outside what we’re able to do: quoting a price, booking an appointment, sending someone out, telling you which contractor to choose, negotiating terms on your behalf, or stepping into a disagreement over finished work. None of that is ours to control. Every business here operates independently, sets its own rates, and answers for its own workmanship. Once you’ve made contact, the agreement is between the two of you and we’re not a party to it.
For Service Professionals
Want your business in the directory? Send us the following and we’ll get your application moving:
- Legal business name and any trading name you operate under
- Primary service category, plus secondary categories if relevant
- The cities, counties, or ZIP codes you actually travel to
- Your state license or registration number, where your trade requires one
- Proof of current general liability insurance
- A phone number, website, and email for customer inquiries
- Years in business and a short description in your own words
Already listed and something has changed? Email us the correction with your business name and the URL of your listing page. Phone number updates, expanded service areas, new certifications, ownership changes, and seasonal closures all matter to the people finding you, so please don’t wait on them. Requests to remove a listing entirely are honored without argument — we just ask that they come from an address connected to the business.
Reporting a Problem
Some things need flagging urgently, and we treat these as priority messages:
Suspected fraud. If a business you contacted through us asked for a large deposit and disappeared, demanded cash only under pressure, or appears to be operating under someone else’s license, tell us. We’d rather pull a listing and investigate than leave it live.
Expired or false credentials. Licenses lapse and insurance runs out. If you’ve verified that a listed company’s credentials aren’t current, send us what you found.
Broken or duplicated pages. Dead links, listings appearing twice, categories showing the wrong region — small technical faults we may not have noticed.
Content complaints. If a published review appears fabricated, defamatory, or written by someone with no actual experience of the business, let us know which listing and which review.
Advertising, Partnerships, and Media
We work with companies interested in sponsored placement, category sponsorship, and lead-generation arrangements. If that’s you, include your industry, the markets you’re targeting, and a rough sense of monthly volume so we can respond with something concrete rather than a brochure.
Journalists and researchers are welcome to get in touch about home-services trends or hiring patterns. Please include your outlet and deadline.
Privacy and Data Requests
Requests to access, correct, or delete personal information should go to the same address with “Privacy Request” in the subject line. Our Privacy Policy explains the process and the timeframe we work to.
Response Times and What Helps
We answer messages Monday through Friday. Most inquiries get a reply within one to two business days, though volume spikes during spring and early summer when home projects peak, and complex listing verifications naturally take longer.
A few habits speed things up. Include the listing URL if your message concerns a specific business, attach screenshots for technical faults, give us your ZIP code for anything location-specific, and write from an address you check regularly. One message per issue, please — duplicates land in separate spots in the queue and slow down the original.
A Note on Scope
We’re a directory, not a contractor and not a complaints tribunal. For unresolved disputes over work performed, your state contractor licensing board, local consumer protection office, or small claims court are the right venues, and they hold powers we simply don’t. We’ll always pull listings that attract credible complaints, and we’re glad to point you toward the right agency — but that’s honestly the limit of what we can offer.
Email: [email protected] Website: https://usservicesdirectory.com/